Terms

The use of this site and services supplied by Seattle Design Group is governed by the policies, terms and conditions set forth below. Please read them carefully. The term “Seattle Design Group” or “us” or “we” or “our” refers to Seattle Design Group, the owner of this Web site. Your use of this site indicates your acceptance of these terms and conditions. Your acceptance of a proposal, estimate or contract from Seattle Design Group indicates your acceptance of these terms and conditions. Seattle Design Group, reserves the right to make changes to this site and these terms and conditions at any time.

A. Copyright and Trademark Notice

This site is owned and operated by Seattle Design Group. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Seattle Design Group, Copyright © 2023, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of reviewing or ordering our services and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Seattle Design Group’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

All custom graphics, icons, logos and service names are trademarks or service marks of Seattle Design Group. All other trademarks or service marks are property of their respective owners. The use of any Seattle Design Group trademarks or service marks without our express written consent is strictly prohibited.

B. Disclaimer and Limitation of Liability as to SeattleDesignGroup.com

The Seattle Design Group Web site and the materials therein are provided “as is”. Seattle Design Group makes no representations or warranties, either express or implied, of any kind with respect to the Seattle Design Group Web site, their operations, contents, information or materials. Seattle Design Group expressly disclaims all warranties, express or implied, of any kind with respect to the Web site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that Seattle Design Group, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Seattle Design Group Web site or it’s products or services. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

C. Typographical Errors

In the event a service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Seattle Design Group shall have the right to refuse or cancel any orders placed for a service listed at the incorrect price.

D. Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Seattle Design Group is not responsible for the operation of or content located on or through any such site. No link should ask you for any personal information unless it is a secured page.

E. Refusal of service

We reserve the right to refuse service to anyone we view as a potential risk of violating or failing to follow our Terms of Service as outlined on this page and in our estimates, proposals or contracts.

F. Billing Policy

The following constitutes our Billing Policy and applies to ALL of our customers. Please review the following terms carefully. If you do not agree to these terms, you should not use this site or request a proposal. The term “Seattle Design Group” or “us” or “we” or “our” refers to Seattle Design Group, the owner of this Web site. The term “you” refers to the user, the customer or viewer of our Web Site. The term “plan” refers to any product, service or item billed on a one time or reoccurring interval. Any questions or comments regarding this document should be forwarded to the Company at the following address: info@seattledesigngroup.com.

Estimates
Estimates are good for 30 days from the date on the estimate.

Payments
All prices shown are in US currency. Payments to us are to be made in US currency and must be drawn from a US bank.

We accept the following types of payment:

Check or Money Order
Credit Card (VISA, MasterCard, American Express, Discover) (an additional 3.5% fee applies)
PayPal (an additional 3.5% fee applies)

All payments are due on the invoice date. You are responsible for notifying us, of any changes to your billing information (including, but not limited to e-mail address, billing address or phone number).

Customers are to make payment of their balance due within fifteen (15) days of the invoice date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Billing Intervals

New or Redesigned Websites
SDG uses a 50/25/25 payment schedule. In order to start your project, we require a prepayment of 50% of the estimated development total. The next 25% progress payment will be invoiced (due on receipt) when the design (home page) is agreed upon. Once we receive the 25% progress payment, development can continue. The remaining 25% will be invoiced (due on receipt) when the Website is complete. Final Payment must be received before going “live”.

Hosting and Web Services
We offer one billing interval for hosting charges: Prebill Annually (12 months). The billing interval begins on the activation date. The initial cost of all additional features added to an account are charged immediately. Future billing will coincide with your established billing interval. Any additional items, services and their related setup fees are non-refundable.

Programming, Design and Print
Programming, design and print work are billed as they are completed and unless otherwise noted or agreed upon in written form are due within thirty (30) days of invoice date. If needed quantified work can be scheduled on reoccurring basis and have established billing interval. This must be negotiated initially and be agreed to in writing on your proposal or estimate.

Disputes
If you have any disputes on an invoice they must be brought to our attention within the terms of the invoice. No disputes will be accepted or acknowledged outside of the invoice terms.

Account Renewals
In order to insure uninterrupted service to your website and related services, all plans will automatically renew at the end of the plan’s billing interval. Plan renewal charges are based on the current rate on the date of renewal according to the service selected. Plans are renewed for the same billing interval. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below. If account renewal fees are not received within 30 days of the invoice date, a 2% late fee will be due before hosting can be renewed.

Important Notice
In the event you need to cancel, please specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify us that you would like to cancel your account.

Statements
ALL invoices and statements are mailed or emailed. You are required to keep a valid physical mailing address and valid email address at all times.

Fees

Returned (NSF) Checks
We charge a $35.00 processing fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

Credit Card Chargebacks
A $35.00 processing fee will be assessed for each credit card chargeback received by us.

Reactivation
Customers that choose to reactivate a closed account will be charged a $50 reactivation fee. If we have to restore your data files to your reactivated account, a $250 fee will be charged.

Hosting Plan Charges
If you have accepted our managed hosting (where we have set up your hosting plan and you receive an invoice each year from us), you must pay SDG and not our hosting company. Hosting management is built in to the charges and must be paid to SDG.  If you choose to by-pass our billing in favor of paying the hosting company directly, this will be a violation and will result in a immediate suspension of your services (current and future) with us.

Cancellations
Our plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact us during business hours, Monday through Friday, 10:00 A.M. to 5:00 Pacific Standard Time, at 253.677.4384. Please note that there are no pro-rated refunds after the first 30 days of service.

Cancellation requests must be received by us a minimum of thirty (30) days prior to the end of your billing interval. Cancellations submitted later than this time may result in your hosting plan being automatically renewed. All cancellations become effective on the day processed by us. Please note that we are unable to schedule a cancellation for a future date. We will confirm the cancellation request when it is processed. If you do not receive a confirmation notice, please contact us immediately.

We do not monitor or automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to our services. Cancellation of services does not relieve you from paying any outstanding balance owed on your account. We reserve the right to terminate any account, at any time, without notice, for any reason that we deem appropriate.

Credit Card Disputes/Chargebacks
We have a zero tolerance policy for chargebacks. Customers who dispute a credit card or PayPal payment are subject to a fine, suspension and account termination at our discretion. A $35.00 processing fee will be assessed to all accounts that receive a chargeback.

Billing/Price Changes
Our policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

Refunds
Refunds are not given on design or any prepaid services.

G. Jurisdiction and Venue

You agree that any legal action brought against Seattle Design Group shall be governed by the laws of the State of Washington without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of the Seattle Design Group Website or arising from a service contract or invoice from Seattle Design Group shall be an appropriate federal or state court located in Pierce County, Washington.

H. Privacy Policy

Your privacy is important to us. We want you to feel comfortable when you access our Web site. When you visit this site, you can do so anonymously without revealing your identity or any personal information to us.
We also believe that understanding what our customers want to see and do when visiting our site is an important part of building an interesting and useful online environment. Therefore, we track, on an aggregate basis, such information as the time and length of visits, the pages viewed or downloaded, and the name of your Internet service provider. We do not collect any personal information about you unless you provide it to us.

INFORMATION GATHERED
When you purchase services, or send an e-mail message to us, you voluntarily give us personal information such as your name, address, e-mail address and credit card information. If you choose to share this information with us, it is stored here so that we can respond to you and fulfill your requests for information. The information gathered by us when you contact us may be used for internal marketing purposes. However, none of this information is ever sold to marketers, periodical publishers or any other outsiders.

COOKIES
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personal identifying information. They do, however, help identify the pages you’ve viewed on our site and the amount of time you’ve spent on each page. This information helps us identify the areas of our site that are most important to our customers which, in turn, helps ensure you will have a pleasant visit when you come to our site.

SUMMARY
We are committed to protecting your privacy. We use the information we gather from this site to enhance your overall experience, and we will not sell your personal information to anyone. If we can answer any questions or concerns you may have about our privacy policy, please contact us, and we’ll be happy to help in any way we can.